Windbooster Australia guarantees our products to be free of defects in material, performance and workmanship for 5years for the original purchaser. A defective product will be repaired, replaced, or substituted with a product of equal value. This warranty does not cover damaged products due to misuse or abuse, incorrect installation, accidental damage or industrial/commercial use. If you have an item that requires repairing or replacing please contact us first at firstname.lastname@example.org to discuss the issue and see if we can rectify it before enacting the returns process.
30 Day Money Back Guarantee Process:
If you are not completely satisfied within 30 days of purchase, we will happily give you a refund on the purchase price of the Windbooster Throttle Controller.
Windbooster Australia must be contacted by email at email@example.com or on our Facebook page to first discuss the reason for wishing to return the Windbooster Throttle Controller for ‘Money Back’. It may be just technical help or a simple adjustment needed to rectify a simple problem. Sometimes a simple technical issue outside of the Windbooster may be causing a potential reason for you not being satisfied with the Windbooster. We have found that often these issues can be rectified and the Windbooster can work as intended. If it is confirmed that the ’30 Day Money Back Guarantee’ option is to be used, the customer will be advised to contact the original place of purchase to begin the ‘Money Back’ process.
The Windbooster Throttle Controller must be returned in ‘AS NEW’ condition, including a copy of the original purchase receipt, to Windbooster Australia. The Windbooster will be inspected and the ‘Money Back’ process finalised. The original place of purchase will refund the purchase price of the Windbooster to the customer once Windbooster Australia has authorised the ‘Money Back’ guarantee. The refund does not include return freight.
To initiate any Guarantee or Warranty offered by Windbooster Australia, a copy of the original purchase receipt MUST be made available. The Windbooster can be adjusted or unplugged (model depending) to return the vehicle/engine to standard operation for diagnostic purposes. Every Windbooster is made specifically for a particular make/model of car, please do not try and alter/modify a Windbooster to make it fit. Due to the user installation of the Windbooster, Windbooster Australia shall not be liable for any incidental or consequential damages. Fitment of the Windbooster Throttle Controller constitutes the vehicle/engine owner’s acceptance of this condition. Particular attention MUST be paid to the vehicle manufacturers statements regarding TOWING, VEHICLE MAINTENANCE AND OPERATION, with regard to maintaining warranty coverage. These warranties DO NOT cover damage to the Windbooster due to ACCIDENT, ABUSE OR NEGLIGENCE. We are very confident in the manufacturing quality of our Windbooster Throttle Controllers and that is why we back them with a 5 year warranty for the original owner, we will also endeavour to ensure our customers are satisfied with their purchase and will always make decisions with their best interests in mind.