All items are express posted via Australia Post (free of charge). If orders are recieved before 2pm they will be despatched the same day, if recieved after 2pm they willl be despatched the following morning. Once an order has been processed, the customer will be provided with a tracking number and invoice via email.
Windbooster Australia guarantees our products to be free of defects in material, performance and workmanship for as long as the original consumer owns the product or 5 years, whichever is longer. At Windbooster Australia's option, a defective product will be repaired, replaced, or substituted with a product of equal value. This warranty does not cover damaged products due to misuse or abuse, incorrect installation accidental damage or industrial/commercial use. If you have an item that requires repairing/replacement please contact us first on 0478 757 275 to discuss the issue and see if we can rectify it before enacting the returns process.
30 Day Money Back Guarantee Process:
If you are not completely satisfied within 30 days of purchase, we will happily give you a refund on the purchase price of the Windbooster Throttle Controller (Labour & freight costs not included).
Windbooster Australia MUST be contacted on 0478 757 275 or on our Facebook page to first discuss the reason for wishing to return the Windbooster Throttle Controller for ‘Money Back’. It may be just technical help or a simple adjustment needed to rectify a simple problem. Sometimes a simple technical issue outside of the Windbooster may be causing a potential reason for you not being satisfied with the Windbooster. We have found that often these issues can be rectified and the Windbooster can work as intended. If it is confirmed that the ’30 Day Money Back Guarantee’ option is to be used, the customer will be advised to contact the original place of purchase to begin the ‘Money Back’ process.
The Windbooster Throttle Controller must be returned in ‘AS NEW’ condition, including a copy of the original purchase receipt, to Windbooster Australia. The Windbooster will be inspected and the ‘Money Back’ process finalised. This can take up to a few weeks.
The original place of purchase will refund the original purchase price of the Windbooster to the customer ONCE Windbooster has authorised the ‘Money Back’ (there is NO REFUND on Labour or Freight offered).
Windbooster Guarantee/Service Warranty:
Windbooster Australia warrants the Windbooster Throttle Controller against performance deficiencies (on standard engines), defects in material and poor workmanship under normal use and service for 5 years for the original owner. Windbooster Australia, at its option, shall adjust, repair or replace the defective Windbooster component/s. To initiate the Warranty’ process, we require these steps to be taken.
Windbooster Australia must be contacted on 0478 757 275 or on our Facebook page to first discuss the Windbooster Throttle Controllers problem. It may be just technical help needed to rectify a simple problem. Sometimes a simple adjustment of the Windboosters connections or installation procedure can resolve any issues regarding its performance. If it is confirmed that the Windbooster is defective and requires replacing, the Customer will be advised to return the complete Windbooster with a copy of the Original Purchase Receipt to Windbooster Australia. The Windbooster will be inspected tested and the component/s in question adjusted, repaired or replaced. This process can take up to a few weeks.
To initiate any Guarantee or Warranty offered by Windbooster Australia, a Copy of the original purchase receipt MUST be made available. The Windbooster can be adjusted or unplugged (model depending) to return the vehicle/engine to standard operation for diagnostic purposes. Every Windbooster is made specifically for a particular make/model of car, please do not try and alter/modify an Windbooster to make it fit. Due to the user installation of the Windbooster, Windbooster Australia shall not be liable for any incidental or consequential damages. Fitment of the Windbooster Throttle Controller constitutes the vehicle/engine owner’s acceptance of this condition. Particular attention MUST be paid to the vehicle manufacturers statements regarding TOWING, VEHICLE MAINTENANCE AND OPERATION, with regard to maintaining warranty coverage. These warranties DO NOT cover damage to the Windbooster due to ACCIDENT, ABUSE OR NEGLIGENCE. We are very confident in the manufacturing quality of our Windbooster Throttle Controllers and that is why we back them with a lifetime warranty for the original owner, we will also endeavour to ensure our customers are satisfied with their purchase and will always make decisions with their best interests in mind.